TwilightTrend Men's Cardigan
Please note: For an optimal fit, we recommend selecting one or two sizes larger than you typically wear.
We deeply appreciate each of our customers. If you're not completely satisfied for any reason, we'll do whatever it takes to ensure your satisfaction. Feel free to contact our outstanding customer service anytime.
We are cooperating closely with USPS, Canada Post, Royal Mail, and Australia Post to deliver all orders fast and securely.
This allows us to provide you with reliable tracking numbers so you can always stay up-to-date on your order's whereabouts.
After the processing time, shipping usually takes 1-2 weeks. You can always reach out to our customer support for updates anytime!
If you have trouble finding your size, please reach out to our customer service team, who will reply shortly.
If something doesn't fit or is damaged during shipping, please contact our customer service team.
We are here to assist you and will respond shortly.
Frequently Asked Questions
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Shipping takes around 7-14 days after the ~3 day processing time.
You can track your order on our tracking page or using the tracking link provided once your order has been dispatched.
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The 'Complete' status means that your order has been handed over to the carrier and is on its way to you. Delivery should occur shortly, and you can track your order using the tracking number provided.
If you have any concerns, feel free to contact our customer support team for updates.
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If your tracking information isn't showing up or it shows as an error, don't worry! It can take 1-3 business days for the tracking details to update after your order is handed over to the carrier.
Sometimes, delays occur if the carrier hasn't scanned the package into their system yet.
If it's been more than 3 business days without any updates, reach out to our customer service, and they will update the tracking information through the carrier for you.
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We offer 35 diverse payment methods, including major providers such as Mastercard, Visa, American Express, PayPal, and Apple Pay, along with a variety of local payment options to suit your needs.
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Don't worry, we've got you covered. Instances of products arriving damaged are exceptionally rare, thanks to our rigorous quality control measures carried out by our trained warehouse staff prior to shipping.
However, if such an unlikely event does occur, please contact our support team via email, provide photos of the damage, and our dedicated team will find a solution for this issue.
Please note: Our sizing is based on international standards. To ensure a comfortable fit, we automatically have to size up by 1-2 sizes. -
For the best care of our clothing products, we recommend handwashing and avoiding harsh chemicals. This helps maintain the quality and longevity of the garments.
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Yes, you can update your shipping address after placing an order, provided it hasn't been dispatched yet.
Please contact our customer service team with your order number and the new shipping address as soon as possible.