Which countries do you ship to and how long does it take for orders to arrive?
We ship all around the world. Delivery typically takes 6-14 days, plus 1-4 processing days. You can track your order on our website.
What is the 100% Money-Back Guarantee?
We are so confident in the quality of our products that we offer a 100% Money-Back Guarantee for any item that arrives damaged or wrong. If this happens, simply contact us and we will process a full refund or send you a replacement.
What is included in the "Premium Service"
- Better Customer Service
- Fast Response Time
- Get personalized updates on your order upon request.
- Clear Communication
What does the Shipping Protection option cover at checkout?
The Shipping Protection covers situations where your shipment is stolen during transit or within 6 hours after delivery*, such as if it is taken from your porch. We will resend the product upon receiving proof via an image or video.
Can I change or cancel my order?
Yes, you can change or cancel your order within the first 5-10 hours of placing it. After that, we will begin processing your order and it will no longer be possible to cancel it.
Here are the steps on how to cancel your order:
- Go to our website and click on the "Contact Us" link.
- Fill out the form with your order number and the reason for the cancellation.
- Click on the "Submit" button.
Can I return or exchange an item?
Return Policy for Damaged or Incorrect Items:
We accept returns for items that arrived damaged or incorrect. To process a return, please contact our customer service team within 30 days of receiving your order.
Lost Packages:
If your package is lost in transit, we will require proof of shipping to initiate a replacement or refund. Please contact our customer service team for assistance.
EU Return Policy:
For EU customers, we adhere to the standard 14-day return policy. This means you can return any item for any reason within 14 days of receiving it. However, the customer is responsible for return shipping costs. We do not offer exchanges yet.
When will my order be processed?
All orders are handled and shipped as soon as possible. Please allow extra time for production/handling time which will process within 1-4 business days from the order date and shipped the next day after processing day.
*Please note that we don't ship on weekends*
My tracking number isn't working. Has my order been shipped?
We process orders 1-4 days after purchase and ship them to you. If your tracking number doesn't work after 5 days, please contact us, and we will personally track down your order for you.